At Tuamia, each product is carefully handcrafted and packed with care. We aim to deliver your order on time while ensuring it reaches you in perfect condition.
1. Order Processing
Standard orders are usually processed and dispatched within 3–7 business days.
Custom or made-to-order items may take longer, depending on the design and craftsmanship involved. Estimated timelines will be shared with you at the time of purchase.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping & Delivery Timelines
Delivery timelines vary depending on your location. Typically, orders within India are delivered in 5–10 business days after dispatch.
For international orders, delivery may take 10–21 business days, subject to customs clearance in the destination country.
Tuamia is not responsible for delays caused by courier companies, customs, weather conditions, or unforeseen circumstances.
3. Shipping Charges
Shipping costs (if applicable) will be displayed at checkout before payment.
International customers are responsible for any customs duties, taxes, or additional charges levied by their local authorities.
4. Order Tracking
Once your order is shipped, you will receive a tracking number and courier details via email.
You can track your package using the courier partner’s website or support channels.
5. Incorrect Address / Non-Delivery
Customers are responsible for providing a correct and complete shipping address at the time of placing the order.
If a delivery attempt fails due to an incorrect address, incomplete details, or customer unavailability, additional shipping charges may apply for re-delivery.
6. Packaging & Handling
Every order is packed securely to prevent damage in transit.
We encourage reusing or recycling our packaging materials as part of our sustainability commitment.
7. Final Note
We put care into every step — from crafting your product to delivering it safely to your doorstep. Your patience is appreciated, especially for handmade and custom orders that take time but are worth the wait.
📩 For delivery or dispatch-related queries, contact us at:
nyinternational00@gmail.com