At Tuamia, each product is carefully handcrafted and packed with care. We aim to deliver your order on time while ensuring it reaches you in perfect condition.
1. Order Processing
All standard orders are carefully processed and dispatched within 7–14 working days from the date of purchase.
Orders placed on weekends or public holidays will be processed on the next working day.
At Tuamia, we take time to ensure every product meets our quality standards before it leaves our studio — your patience is always appreciated.
2. Shipping & Delivery Timelines
Delivery timelines vary depending on your location. Typically, orders within India are delivered in 10–17 working days after dispatch.
For international orders, delivery may take 15–25 working days, subject to customs clearance in the destination country.
Tuamia is not responsible for delays caused by courier companies, customs, weather conditions, or unforeseen circumstances.
3. Shipping Charges
Shipping costs (if applicable) will be displayed at checkout before payment.
International customers are responsible for any customs duties, taxes, or additional charges levied by their local authorities.
4. Order Tracking
Once your order is shipped, you will receive a tracking number and courier details via email.
You can track your package using the courier partner’s website or support channels.
5. Incorrect Address / Non-Delivery
Customers are responsible for providing a correct and complete shipping address at the time of placing the order.
If a delivery attempt fails due to an incorrect address, incomplete details, or customer unavailability, additional shipping charges may apply for re-delivery.
6. Packaging & Handling
Every order is packed securely to prevent damage in transit.
We encourage reusing or recycling our packaging materials as part of our sustainability commitment.
7. Final Note
We put care into every step — from crafting your product to delivering it safely to your doorstep. Your patience is appreciated, especially for handmade and custom orders that take time but are worth the wait.
For delivery or dispatch-related queries, contact us at:
contact@tuamia.com