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FAQs

Product Details

We specialize in handcrafted leather bags and accessories that blend timeless craftsmanship with modern design.

Yes, most designs are available in multiple sizes to suit everyday, travel, or formal needs.

Yes, Tuamia products are designed to suit both men and women with styles that are versatile and timeless.

We use a mix of high-quality zippers, clasps, and magnetic closures depending on the design. All are tested for durability.

Yes, every product comes with a limited warranty against manufacturing defects (policy to be finalized).

Our bags are built to last. On average, they can carry daily essentials (laptop, books, accessories) without losing shape.

Leather is naturally water-resistant but not fully waterproof. We suggest keeping products away from heavy rain or moisture.

Yes, every Tuamia bag is delivered in eco-friendly premium packaging and includes a dust bag for safe storage.

Leather & Care

Yes, natural leather develops a rich patina over time, becoming even more beautiful.

 No. Use a soft dry cloth to wipe dust and a leather conditioner occasionally to maintain shine.

Pat it gently with a dry cloth and allow it to air-dry naturally. Avoid heat sources.

 Small scratches can often be buffed out with a clean dry cloth. Natural marks are part of its unique story.

Currently no, but we provide care guidelines and recommendations with every purchase.

Customization

Yes, we offer made-to-order options where you can request size changes, color preferences, or even initials embossed.

On average, 3–5 weeks depending on the design and level of detailing required.

Yes, we work directly with artisans and can bring your unique idea to life after design approval.

Ordering & Shipping

Orders can be placed directly through our website. For custom designs, we connect with you personally before processing.

Yes, we ship internationally. Shipping time and cost vary by location.

In India: 5–7 working days. International: 10–15 working days depending on customs.

Yes, once your order is shipped, you will receive tracking details by email.

Free shipping may be available on selected products or promotions.

Returns & Exchanges

Yes, unused products can be returned or exchanged within a set number of days (policy to be finalized).

No, custom or personalized orders are not eligible for returns unless there is a defect.

Contact us immediately with photos of the issue. We will repair, replace, or refund as per our policy.

Sustainability & Ethics

We use 100% real, responsibly sourced leather. Never synthetic.

No. We upcycle scraps into small accessories to reduce waste.

We work directly with artisans, ensuring they receive fair pay and stable employment.